Support
Need help with orders, deliveries, warehouse services, payments or your account? We're here to help.
Contact support
Reach us using any of the channels below.
Buyer Support
- Order tracking assistance
- Payment support
- Refund requests
- Delivery questions
Seller Support
- Publishing products
- Managing orders
- Warehouse shipments
- Seller account help
Frequently Asked Questions
Quick answers to common questions.
Do I need an account to buy?
Yes. To complete checkout, you must be signed in. Your cart must also have at least one product before placing an order.
What information is required at checkout?
You need a valid name, email, phone number, document, address, city, state, ZIP code and country.
How do I start selling?
You must sign in first, create your seller profile and publish your product from the seller dashboard.
What are the requirements to publish a product?
The product title must have at least 3 characters, the price must be greater than 0, the stock must be greater than 0 and the description must have at least 10 characters.
Do products need images?
Yes. Products should have images. When editing a product, you can add more images, but you cannot delete all images because the product must keep at least one image.
Can I edit a product description?
Yes. The description must have at least 10 characters and cannot exceed 1000 characters.
Can I upload any profile photo?
No. Profile photos must be JPG or PNG and must be less than 2 MB.
What password format is required?
Passwords must have at least 8 characters, one uppercase letter, one lowercase letter and one number.
How do I recover my account?
Use the Recover option from Sign in. You may need to answer your security questions and create a new password.
Can the warehouse verify my product?
Yes. The warehouse can receive the seller's package, check if the product matches the listing, validate tracking information and update the delivery process.
How do I track my order?
Go to My orders. There you can see the order status, delivery progress and tracking information when available.
What should I do if I suspect fraud?
Contact support immediately. Do not pay outside Ezandoo and do not share your password, verification codes or private banking information.