Security & Trust Center
Learn how to protect your account, buy safely, sell with confidence, understand marketplace rules, warehouse verification, shipping, privacy protection and fraud prevention.
Account security
Protect your account with a strong password, updated email, security questions and safe login habits.
- Use a strong and unique password.
- Never share your password or verification codes.
- Keep your email and recovery information updated.
- Report suspicious activity immediately.
Safe buying
Buy only through Ezandoo and avoid payments outside the platform.
- Review product details before buying.
- Check seller information.
- Track orders from your account.
- Contact support if something feels suspicious.
Safe selling
Sell with clear information, real photos and verified delivery steps.
- Publish accurate product descriptions.
- Use real photos of the product.
- Ship only after payment confirmation.
- Do not share private banking data in messages.
Warehouse verification
Ezandoo warehouse can receive the seller's product, verify it, validate shipment details and help protect both buyer and seller.
Tracking protection
Tracking helps confirm where the package is and gives buyers visibility during delivery.
- Tracking numbers can be validated.
- Delivery progress can be monitored.
- Suspicious shipments can be reviewed.
Fraud prevention
Ezandoo helps reduce fraud through account checks, order history, payment controls and support review.
- Avoid suspicious links.
- Do not accept off-platform deals.
- Report fake delivery confirmations.
Common scams to avoid
Be careful with offers that look too good to be true.
- Requests to pay outside Ezandoo.
- Fake support accounts.
- Requests for passwords or codes.
- Suspicious delivery screenshots.
Privacy & Data Protection
Ezandoo protects personal information and helps maintain a secure marketplace environment.
- Your account information is protected.
- Passwords are securely managed.
- Payment details are not shared with sellers.
- You may request account deletion.
- Security monitoring helps detect suspicious activity.
Returns & Refunds
Refund eligibility depends on order status, shipment progress and marketplace review.
- Refund requests may require evidence.
- Warehouse verification may assist disputes.
- Returned products must match the original order.
- Fraudulent claims may be rejected.
Shipping & Tracking
Tracking services help buyers and sellers follow shipments during delivery.
- Tracking numbers can be validated.
- Shipment progress may be monitored.
- Warehouse can verify package information.
- Delivery issues should be reported quickly.
Prohibited Items
To protect buyers, sellers and logistics partners, certain products and services are not allowed on Ezandoo.
- Firearms, ammunition, explosives and weapon parts.
- Illegal drugs, narcotics and controlled substances.
- Cash, counterfeit currency and money laundering activities.
- Stolen property or illegally obtained goods.
- Counterfeit products and fake branded merchandise.
- Pirated software, illegal digital content or unauthorized licenses.
- Hazardous chemicals and dangerous materials.
- Wildlife trafficking, protected species or illegal animal trade.
- Fraudulent services, scams or deceptive schemes.
- Any item or service prohibited by applicable laws and regulations.
Marketplace Rules
These rules help maintain a safe marketplace for buyers, sellers and warehouse partners.
- Product information must be accurate and truthful.
- Photos must represent the actual product being sold.
- Descriptions must not contain misleading information.
- Sellers are responsible for the authenticity of listed products.
- Buyers and sellers must communicate respectfully.
- Fraudulent activity may result in account suspension or removal.
- Warehouse verification may be used to resolve disputes.
- Users must comply with applicable laws and marketplace policies.
Need security help?
If your account, payment, order or shipment looks compromised, contact support immediately.
Contact support